Leader Insights The creation of knowledge supports Teleperformance's objective: helping our clients achieve distinctive, outstanding expectations and excellence. We publish our insights and those of external experts to help advance the multichannel customer experience cycle and provide leaders with facts on which to base business decisions. Views expressed by third-party authors are their's alone and may not represent Teleperformance’s view. Resource Center Teleperformance Customer Experience Lab is an innovative center for the research of specific issues related to changing customer behaviors with a focus on major drivers of satisfaction across geographies and sectors. The Lab is supported by specialists and researchers with a combined knowledge in different languages.
